Frequently Asked Questions

What is PCO Car Hire/Rental?

We have Private Hire Vehicle licensed by TfL to be used to Private Hire purpose. These cars are rented out on weekly basis from our 2 branches

Are these cars Uber approved or any other operator?

Yes. All of our cars are approved for Uber and other big operators based in London. Majority of our cars are Toyota Prius.

How do I pay?

You can pay via Bank Transfer or Cash if you are in the office.

Do I pay ULEZ for the cars I rent from Meer United Limited?

No. All of ours are exempt from ULEZ so do not pay these charges

Do I have to pay CC (Congestion Charge)?

Yes. You pay Congestion Charge if the vehicle is not fully electric or Plug-in

Do I pay deposit?

We only ask for £200 Deposit that is refundable when the vehicle is returned to us

What is the short term rental contract period?

Our short term contract is 4 weeks only.

What does PCO mean when renting or buying a car?

PCO stands for the Public Carriage Office, which is a department of Transport for London (TfL). The PCO licence is an essential document that allows you to drive for Uber or other rideshare apps in London. Important: its official name is Private Hire Driver Licence, but most people simply call it a PCO licence.

Can I choose the specific model that I would like to rent?

We accept bookings by specific make and model, therefore you will have the option to choose the car you want to drive (please note that we are unable to guarantee the colour).

Do I have to clean rental car before returning enterprise?

Clean your trash, dirt and crumbs out of the car before you return it. If the agency has to do more than a quick vacuum, you may be required to pay a cleaning fee. Check the car thoroughly to be sure you haven’t left anything behind

What if I break down?

24 hours Roadside Assistance is provided in case of emergency, breakdown or accident. Just call the dedicated number provided on your rental documents.

How much is the Excess?

The amount of excess depends on which car you have rented and whether you have chosen to reduce the excess. The typical excess ranges from £500 to £5,000.

What is an Excess?

The excess is a charge towards the cost of repairs/loss of the vehicle

Where can I pay cash for a rental car?

To pay cash for a rental car, you have to come to the main office.

Who do I speak to if I have a problem with my car?

It’s usually best to speak directly with your dealer about any issues with your car. But if you need more help or even just the dealer’s contact details, our customer team is right here on live chat, from 9am to 7pm Monday to Friday.

Can I use my car for personal use?

So long as you’re a registered taxi driver, you can still use your vehicle for social, domestic and pleasure purposes in addition to hire. However, rules can differ depending on your local council, so it’s always best to check in advance

Do private hire taxis need an MOT?

The legal requirement for taxis requires that they should be subject to an MOT test or its equivalent one year after first registration and annually thereafter. For private hire cars annual MOT testing should commence after the vehicle is three years old.

How long is PCO Licence valid?

The PCO licence is valid for 3 years and is issued by the PCO (Public Carriage Office), who are part of Transport for London (TfL). With the PCO Licence, you are able to work for private operators as a driver.

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