TERMS & CONDITIONS

Last Updated: 25 September 2026

1. About These Terms

These Terms & Conditions govern your use of the Meer United website and apply to enquiries and services provided by Meer United, subject to any separate agreement or terms that may apply to a particular service.

By using this website, you agree to comply with these Terms & Conditions.

Where you enter into a separate agreement with Meer United, that agreement will contain the specific terms applicable to the relevant service.

2. About Meer United

Meer United provides vehicle-related and accident-management services, which may include:

  • Accident assistance
  • Credit-hire enquiries
  • Replacement-vehicle arrangements
  • Vehicle recovery
  • Vehicle storage
  • Vehicle repairs
  • Claims support
  • Assistance coordinating relevant third-party services

The availability of any service depends on the individual circumstances of each case and applicable eligibility requirements.

3. Website Information

We aim to ensure that information published on this website is accurate and up to date.

However, website content is provided for general information and may be changed without notice.

Information on this website should not be interpreted as a guarantee that a particular service will be available or appropriate in every situation.

4. Accident and Credit-Hire Services

Submitting an enquiry does not automatically create an agreement for credit hire, vehicle replacement, recovery, repairs or any other service.

Following your enquiry, we may need to obtain additional information and assess your circumstances before determining what assistance may be available.

Eligibility and service availability may depend on factors including:

  • The circumstances of the accident
  • Liability
  • Vehicle availability
  • Insurance arrangements
  • Your individual circumstances
  • Applicable contractual requirements
  • Relevant third-party arrangements

Where appropriate, separate terms and agreements may apply.

5. Replacement Vehicles

Where a replacement vehicle is requested or arranged, the vehicle provided will depend on availability, eligibility, requirements and applicable terms.

A replacement vehicle is not guaranteed simply because an enquiry has been submitted.

The type, duration and conditions of any replacement vehicle arrangement will be communicated to you before or when the relevant arrangement is made.

6. Vehicle Recovery, Storage and Repairs

Where recovery, storage or repairs are arranged, these services may involve independent third-party providers.

The availability, timing and scope of such services may depend on circumstances outside our direct control.

You may be provided with separate terms relating to recovery, storage, repairs or other third-party services.

7. Your Responsibilities

When contacting Meer United or requesting a service, you agree to provide information that is accurate and complete to the best of your knowledge.

You should tell us if any relevant information changes.

You must not knowingly provide false, misleading or fraudulent information.

8. Third-Party Services

Some services may involve third-party organisations, including insurers, repairers, recovery companies, storage providers, legal professionals or vehicle-hire providers.

Where a third party provides a service under its own agreement, its own terms and conditions may apply.

We will explain relevant arrangements where appropriate.

9. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted or free from errors.

Access may occasionally be suspended for maintenance, security, technical issues or circumstances outside our reasonable control.

10. Website Content and Intellectual Property

Unless otherwise stated, content on this website—including text, graphics, logos, images, designs and other materials—is owned by or licensed to Meer United.

You may view and use the website for personal or legitimate business purposes, but you must not reproduce, distribute, modify or commercially exploit our content without appropriate permission.

11. Links to Other Websites

Our website may contain links to third-party websites.

These websites are operated independently from Meer United and may have their own terms and privacy policies.

We are not responsible for the content, availability or privacy practices of third-party websites.

12. Limitation of Liability

Nothing in these Terms & Conditions is intended to exclude or restrict any liability that cannot lawfully be excluded or restricted.

Nothing in these terms affects your statutory rights.

Any limitations or exclusions of liability must be interpreted in accordance with applicable law.

We will not be responsible for matters outside our reasonable control, subject to any rights or protections you have under applicable law.

13. Complaints

If you are unhappy with a service or have a complaint, please contact Meer United as soon as possible.

We will review your complaint and, where appropriate, work with you to resolve the issue.

14. Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will be published on this website and will show the date on which it was last updated.

Changes will not remove or reduce rights that cannot lawfully be excluded.

15. Governing Law

These Terms & Conditions are intended to be governed by the laws of England and Wales, unless another jurisdiction is required by applicable law.

Any disputes will be subject to the applicable courts and legal requirements of the relevant jurisdiction.