PRIVACY POLICY

Last Updated: 25 September 2026

1. About This Privacy Policy

Meer United (“Meer United”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, submit an enquiry, request accident-management support, or use our services.

For the purposes of applicable data-protection law, Meer United is responsible for determining how and why your personal information is processed.

Business details:
Meer United

2. Information We May Collect

Depending on the services you request and how you contact us, we may collect information including:

Personal information

• Full name
• Address
• Telephone number
• Email address
• Preferred contact method
• Date of birth where necessary for a particular service

Vehicle information

• Vehicle registration number
• Vehicle make and model
• Vehicle type
• Vehicle ownership or usage information
• Private-hire, taxi or PCO information where relevant
• Driving licence or licence information where required

Accident and claim information

Where you contact us following an accident, we may collect information such as:

• Date and location of the accident
• Description of what happened
• Details of the vehicles involved
• Details of other drivers or parties involved
• Insurance information
• Photographs or videos relating to vehicle damage or the accident
• Recovery, repair and storage information
• Information relating to a replacement vehicle
• Information required to assess or coordinate your enquiry

Some accident or injury-related information may constitute special category personal data. Where this applies, we will only process it where an appropriate legal condition permits us to do so.

3. How We Collect Your Information

We may receive information when you:

• Complete a form on our website
• Contact us by telephone
• Contact us through WhatsApp
• Send us an email
• Contact us through social media
• Request a replacement vehicle
• Request recovery or repair assistance
• Make an accident or credit-hire enquiry
• Communicate with us during the handling of your case

We may also receive relevant information from third parties involved in your case, where permitted by law.

4. How We Use Your Information

We may use your information to:

• Respond to your enquiry
• Contact you regarding an accident or vehicle matter
• Assess the services that may be appropriate for your circumstances
• Arrange vehicle recovery
• Coordinate vehicle storage
• Coordinate vehicle repairs
• Arrange or discuss replacement-vehicle options
• Assist with credit-hire enquiries
• Communicate with insurers, repairers, recovery providers and other relevant organisations
• Manage our relationship with you
• Maintain records relating to our services
• Prevent fraud or misuse
• Comply with legal and regulatory obligations
• Establish, exercise or defend legal claims where necessary

We will not use your personal information for unrelated purposes without an appropriate lawful basis.

5. Lawful Basis for Processing

Depending on the circumstances, we may process personal information because:

• It is necessary to take steps at your request before entering into a contract;
• It is necessary to perform a contract with you;
• We have a legitimate interest in operating and managing our business and responding to enquiries;
• We need to comply with a legal or regulatory obligation;
• You have provided consent where consent is the appropriate lawful basis; or
• Another lawful basis permitted by applicable data-protection law applies.

Where we rely on consent, you may withdraw that consent at any time. The withdrawal of consent does not affect processing that took place before the withdrawal.

6. Who We May Share Information With

Where necessary for dealing with your enquiry or providing services, we may share relevant information with organisations such as:

• Insurers and insurance representatives
• Vehicle recovery companies
• Vehicle repairers
• Storage providers
• Vehicle assessors
• Credit-hire or vehicle-hire providers
• Legal or professional advisers
• Service providers assisting us with our website, communications or business operations
• Regulators, government bodies or law-enforcement authorities where legally required

We only share information where there is an appropriate reason and lawful basis for doing so.

7. WhatsApp and Other Communication Services

If you choose to contact Meer United through WhatsApp or another third-party communication platform, information you send may also be processed by that platform.

We recommend that you avoid sending unnecessary sensitive personal information through messaging services.

Third-party platforms operate under their own privacy policies and terms.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to:

• Provide or manage services
• Maintain appropriate business records
• Resolve complaints or disputes
• Establish or defend legal claims
• Meet legal, accounting or regulatory requirements

Retention periods may vary depending on the type of information and the circumstances of the case.

9. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Your Data Protection Rights

Depending on the circumstances, you may have rights including:

• The right to access your personal information
• The right to request correction of inaccurate information
• The right to request deletion of information
• The right to request restriction of processing
• The right to object to certain processing
• The right to data portability where applicable
• The right to withdraw consent where processing is based on consent

These rights are subject to certain legal conditions and exemptions. The ICO’s guidance confirms that privacy information should explain people’s rights and how they can exercise them.

11. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can investigate your concern.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your personal information has been handled unlawfully.

Information Commissioner’s Office
ICO website

12. Cookies

Our website may use cookies and similar technologies to operate the website, understand website usage and improve your experience.

The cookies we use may vary depending on the services, analytics tools and features installed on our website.

Where required, non-essential cookies will only be used in accordance with applicable requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or data-processing activities.

The latest version will be published on this page with the updated date shown at the top.